Town of Colma Grievance Procedure

The procedure below summarizes Town of Colma Municipal Code 1.02.430.

Filing a Grievance

The grievance procedure is available for any individual who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, facilities and programs by the Town of Colma.

The availability and use of this grievance procedure via submission of a complaint form does not preclude filing a complaint of discrimination with any appropriate state or federal agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.

The Written Complaint

The complaint should contain as much information as possible about the alleged discrimination. The Complainant or his/her representative should file a complaint form with the City Manager no later than 60 days from the date of the alleged discrimination. The complaint should be in writing, however, other arrangements for submitting a request, such as personal interviews, tape recordings and assistance completing the Town of Colma Grievance Form is available upon request.

The City Manager will notify the Complainant in writing of any additional information that is needed to complete the complaint within 15 days of receiving the complaint. If the Complainant fails to complete the complaint form, the City Manager shall close the complaint without prejudice.

Meeting with the City Manager

Within fifteen (15) calendar days after receipt of the complete written complaint, the City Manager will meet with or contact the Complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the City Manager will respond in writing or in a format accessible to the Complainant. The response will explain the position of the Town of Colma and offer options for resolution of the complaint.

Appeal to the City Council

If the response by the City Manager does not satisfactorily resolve the issue, the Complainant may appeal the decision, within fifteen (15) calendar days after receipt of the response, to the City Council or an appointed representative.

Within fifteen (15) calendar days after receipt of the appeal, the City Council, or an appointed representative, will meet with or contact the Complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the City Council, or an appointed representative, will respond in writing or in a format accessible to the Complainant of final resolutions to the complaint.

All written complaints received by the City Manager, appeals to the City Council and responses from the City Manager and the City Council, will be kept by the Town of Colma for at least three (3) years.

Accommodation and Grievance Response

In responding to request(s) for structural improvement brought through the ADA Accommodation and Grievance process, the City Manager is limited to the funds in established Capital Improvement Projects and other miscellaneous funds. In the event that these allocated funds are insufficient or already spent, subsequent improvements will be prioritized and scheduled in subsequent fiscal years.