Archives: FAQs

Who pays if I wish to subscribe to “premium” channels?

You are responsible for all charges for any additional services, including installation charges and monthly subscription charges. Additional services include premium channels, digital TV, adding more outlets, changing the location of an outlet, etc.

What is included in Comcast’s Digital Starter service?

Digital Starter includes both basic and expanded basic television channels such as the major networks (NBC, CBS, ABC, Fox) as well as a host of other channels such as C-Span, CNBC, MSNBC, CNN, TBS, FX, Food Network, and HGTV, to name a few.

What is your refund policy?

Recreation participants may cancel programs two weeks prior to the start of the program without penalty.  If participants cancel recreation programs within two weeks of the start of the program, refunds will not be returned.

How do I find out about recreation programs?

The Recreation Activity Guide offers information on programs, activities and events.  They are published three times per year and mailed to Colma Residents in the months of April, August and December.  Hard copies are available at the Colma Community Center, Sterling Park Recreation Center and Colma Town Hall. You may also call us directly at … Continued

How do I enroll in a recreation program?

There are two ways you can enroll in our recreation programs: Online –  Recreation participants may register for recreation programs and activities by visiting the Recreation Services Department active communities page.    If you are  Colma resident, please make sure you have a current Colma I.D. card and have a login and password prior to … Continued

What are the rules regarding smoking and alcohol use in parks?

Smoking is not permitted in any of the parks in Colma.   Alcoholic beverages are not permitted at Sterling Park or the Bark Park.  Beer and wine may be served at the Colma Community Center for certain permitted events.  For more information please call the Colma Recreation Services Department at (650) 985-5678.

I just moved to Colma, how do I sign up for basic cable services?

Please call Comcast at (855) 307-4896 to set up your service. Customer service representatives with Comcast will need to verify your address to ensure that you fall under the Town of Colma’s bulk service account.  If Comcast does not have your address listed on the town’s bulk service account; you may not reside in the … Continued

How do I safely dispose of chemicals?

Colma residents (and all San Mateo County residents) can dispose their Household Hazardous Waste chemicals at approved facilities through the San Mateo County Environmental Health Department. San Mateo County Environmental Health Department sponsors a FREE county-wide program to collect, recycle and properly dispose of household hazardous waste. HHW Collections are held virtually every Thursday, Friday, … Continued

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